Assessor Resource
PSPGOV402B
Deliver and monitor service to clients
Assessment tool
Version 1.0
Issue Date: May 2024
Not applicable.
This unit covers delivery and monitoring of service to clients that requires understanding of the needs of existing and new clients which influence service requirements. It includes identifying and defining client needs, delivering client services, monitoring and improving client service delivery and reviewing client service.
In practice, client service delivery may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, applying government processes, gathering and analysing information, using resources, etc.
Element 3 has been customised from element S19 from GCS01 Client Service (Generic Guideline Competencies).
This is one of 5 units of competency in the Working in Government and Management Competency Fields that deal with client services. Related units are:
PSPGOV203B Deliver a service to clients
PSPGOV309A Address client needs
PSPGOV502B Develop client services
PSPMNGT606B Manage quality client service
This unit replaces and is equivalent to PSPGOV402A Deliver and monitor service to clients.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)